JOB TITLE:

Sr. Manager, Stakeholder Management & Administration

JOB LOCATION:

Gopalpur

REPORTING:

Head, Corporate Services

MAIN PURPOSE OF JOB

• The purpose of this role is to lead stakeholder management and core administration for Gopalpur Industrial Park, ensuring effective coordination between the company, government authorities, industries, and local communities while maintaining robust administrative systems, compliances, support services for smooth park operations
• Provide overall administrative leadership for the industrial park, covering facilities, office administration, records management, and support services for internal and external stakeholders.

KEY ACCOUNTABILITIES.

END RESULTS

KEY ACTIVITIES

Stronger Stakeholder relationships and Effective stakeholder engagement system

Sustained, trust-based relationships with government authorities, investors, local community, and internal functions, leading to smoother approvals, fewer conflicts, and better cooperation for industrial development.

A structured stakeholder engagement plan, clear communication matrix, and regular interactions that ensure expectations are understood, issues are tracked, and feedback is integrated into decisions.

Develop and periodically update the stakeholder mapping, engagement plan, and communication calendar for all key stakeholder groups linked to the GIP.

Lead regular meetings, consultations, and site visits with government departments, industries, & community representatives, documenting commitments and tracking closure of action points.

Engaging with Revenue and other government departments on land acquisition and R&R (Resettlement & Rehabilitation) matters.

Grievance Handling

Counseling Displaced Persons (DPs), Project Affected Persons (PAPs), and other stakeholders to address grievances.

Facilitating monthly reviews to monitor progress in grievance redressal and complaint resolution.

Monitor stakeholder issues, concerns, and emerging risks; coordinate internal teams to resolve them promptly and maintain a log of grievances, resolutions, and lessons learned.

Prepare and review communication material (presentations, briefs, letters, MoUs, minutes) to ensure consistent, accurate, and professional communication on behalf of the park

Coordinating with stakeholders to ensure timely resolution of complaints.

Administration

Oversee office and estate administration for the Industrial Park, including facilities management (Canteen/Transport Park etc), housekeeping, security coordination, front office, visitor management, and logistics support.

Design, implement, and continuously improve standard operating procedures (SOPs), checklists, and administrative policies to enhance efficiency, transparency, and internal controls

EXPERIENCE & QUALIFICATIONS:

• Should have minimum 7-12 years working experience with stakeholder management, corporate affairs, CSR/community relations or government liaison roles.
• Postgraduate in Management/Public Administration/MSW/Any discipline from a reputed University. Preference will be given to LLB graduate as additional qualification.
•  Should possess good interpersonal skills, networking and liaisoning skills. Excellent written and verbal communication skills.High level of integrity, diplomacy, and cultural sensitivity in dealing with diverse stakeholders.